contact us
Chat with us (Mon–Fri 9:00–18:00 CET) / Scrivici (Lun–Ven 9:00–18:00)
We’re here to help
Questions about your order, returns, sizing or style? Our team replies within 1 business day.
Contact us
- Email: info@kassandraco.com
- WhatsApp/Phone: +39 339 586 1888 (Mon–Fri 09:00–18:00 CET)
- Live chat: bottom-right chat bubble (Mon–Fri 09:00–18:00 CET) — if enabled
Payments
We use secure checkout (cards, PayPal, Klarna). If you have an issue with a Klarna or PayPal authorization or account, you can contact their support — or message us and we’ll guide you.
Languages
Support available in English & Italian.
Holiday hours
We’ll post any changes here and on Instagram @kassandraco_official
Delivery questions
If you have any questions about your delivery or tracking, please contact our Customer Service first at info@kassandraco.com.
For details about import fees and customs duties, please see our Delivery page.
Once your parcel is in transit and you need to reschedule delivery or change the address, please contact UPS using your tracking number. For any order issues or changes, contact us and we’ll assist you.
Personal data requests
To exercise your privacy rights described in our Privacy Notice — including access, rectification, erasure, restriction, objection, and data portability — please email info@kassandraco.com.
If you wish to contact our Data Protection Officer, please include “DPO” in the email subject line (or write to dpo@kassandraco.com if available).